Privacy Policy

This Privacy Policy describes how ZENTO PSA ("ZENTO," "we," "us," or "our") collects, uses, and shares information when you use our website at https://zentopsa.com, our application at https://app.zentopsa.com, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Account and profile information

When you register, we collect information such as your name, email address, organization name, and authentication credentials. If you are invited to a workspace, we may also receive your role and membership status.

Service data

We process data you submit or generate through the Service, including tickets, contacts, companies, time entries, notes, messages, billing records, and configuration settings.

Integration data

If you connect third-party services (such as QuickBooks Online, email providers, or AI providers), we may receive and store OAuth tokens, account identifiers, and data necessary to perform the integration. For QuickBooks Online, this may include company information, customers, items, and invoice-related data you authorize us to access.

Usage and technical data

We automatically collect log data, device and browser information, IP address, timestamps, and usage metrics to operate, secure, and improve the Service.

2. How We Use Information

• Provide, maintain, and improve the Service
• Authenticate users and enforce access controls
• Process subscriptions, billing, and account administration
• Enable integrations you configure (including QuickBooks Online)
• Send transactional messages and service-related communications
• Monitor performance, prevent fraud, and protect security
• Comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell your personal information. We may share information:

• With service providers that help us operate the Service (hosting, database, email, payment processing, analytics)
• With third-party integrations you enable, subject to your authorization and their policies
• With other users in your organization workspace, according to role-based permissions
• When required by law, regulation, legal process, or to protect rights, safety, and security
• In connection with a merger, acquisition, financing, or sale of assets, with appropriate safeguards

4. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data subject to applicable law and legitimate business needs (such as backup retention).

5. Security

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and tenant isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To make a request, contact us at hello@zentopsa.com .

You may disconnect third-party integrations (including QuickBooks Online) at any time through your workspace settings.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.

8. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes may also be communicated via email or in-app notice.

10. Contact Us

Questions about this Privacy Policy? Contact us at hello@zentopsa.com .