End User License Agreement

This End User License Agreement ("Agreement") is a legal agreement between you ("Customer," "you," or "your") and ZENTO PSA ("ZENTO," "we," "us," or "our") for use of the ZENTO PSA software-as-a-service platform, including our website, application, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1. License Grant

Subject to your compliance with this Agreement and payment of applicable fees, ZENTO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the subscription term.

2. Restrictions

You may not, and may not permit others to:

Copy, modify, or create derivative works of the Service except as expressly permitted
Reverse engineer, decompile, or attempt to extract source code (except where prohibited by law)
Rent, lease, sell, sublicense, or distribute the Service to third parties
Use the Service to build a competing product or service
Interfere with or disrupt the integrity or performance of the Service
Access the Service through unauthorized automated means or exceed usage limits
Use the Service in violation of applicable law or third-party rights

3. Customer Data

You retain ownership of data you submit to the Service ("Customer Data"). You grant ZENTO a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service, including integrations you enable (such as QuickBooks Online). You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining necessary consents.

4. Third-Party Services

The Service may integrate with third-party products and services. Your use of those services is governed by their respective terms and privacy policies. ZENTO is not responsible for third-party services and does not warrant their availability, performance, or security.

5. Subscription, Fees, and Payment

Paid plans are billed according to the pricing and billing terms presented at signup or in your order. Fees are non-refundable except where required by law or explicitly stated in writing. We may change pricing with advance notice for renewal terms.

6. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes related to this Agreement, except as required by law.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENTO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENTO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. ZENTO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ZENTO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You will defend and indemnify ZENTO against third-party claims arising from your Customer Data, your use of the Service in violation of this Agreement, or your violation of applicable law or third-party rights.

10. Term and Termination

This Agreement remains in effect while you use the Service. Either party may terminate for material breach if not cured within a reasonable period after written notice. Upon termination, your license ends and access may be disabled. Sections intended to survive termination will survive, including payment obligations, disclaimers, limitations of liability, and indemnification.

11. Governing Law

This Agreement is governed by the laws of the State of Delaware, USA, excluding conflict of law rules. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Delaware, except where prohibited by applicable consumer protection laws.

12. Changes

We may modify this Agreement by posting an updated version on this page and updating the effective date. Continued use of the Service after changes become effective constitutes acceptance of the revised Agreement.

13. Contact

Questions about this Agreement? Contact us at hello@zentopsa.com .